Frequently asked questions
If you can't find the answer to your question here, you can contact us by e-mail or telephone. You'll find this information on our contact page.
What does the Gabrielle Eymard brand stand for?
Gabrielle Eymard is a cosmetics brand offering high-end products at affordable prices. Present since 2018, we offer a complete range that changes your everyday life. Be strong women, that's how we move forward!
What products do you sell?
We offer a complete range of products for your lips, mouth, eyes and complexion. Our collections are unique, offering you colors to match your every desire.
Do you have a physical store?
We are online only. Pop up stores are planned... Stay tuned!
I don't know what color to get for a blush, what do you recommend?
If you're not sure which color to choose, you can contact us by email or phone and we'll give you the best advice from our team.
What's the difference between a mat paradox and a 3D supernova?
Our Mat Paradoxe collection is a lipstick with a smooth, matte finish. Our special 3D Supernova collection has a glossy, 3D effect. We recommend you have both ranges in your toolbox.
Do you charge for delivery?
Delivery costs vary according to your country and the delivery method you have chosen.
Here are our rates:
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What are your delivery times?
Delivery times also vary according to your destination country and the method you choose. Here are our partners:
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What are your payment methods?
We accept payment by credit card, Apple Pay, PayPal as well as payment in installments without charge.
How do I cancel my order?
To cancel your order, please contact our customer service department with your order number. Our team will do its utmost to assist you.
I'm not happy with my order and want a refund. What do I do?
To cancel and request a refund, please contact our customer service department with your order number. Our team will do its utmost to assist you in this process.
How can I contact you?
We are available by email and telephone. You can find our contact details on our contact page.
I'd like to be an ambassador for your brand. Is that possible?
Of course! We'd be delighted to have you represent our brand. To register, you can submit your application here.
Is it possible to resell your products?
Are you a beauty salon? A store? Do you like our products? Please contact us by email, specifying your request.